Drive profitable store sales by fostering a patient focused retail culture.
Positive comp store contribution (year-on-year improvement).
Effectively train and develop associates to consistently provide a patient care focused experience.
Develop a team of administratively skilled retail associates that provide support on daily operational tasks.
Develop strong professional relationships with Doctors.
Implementation of initiatives to increase conversion of exams to sales.
Participate in business planning and business updates.
Ensure each store is effectively merchandised and presented according to standards as measured by:
Execution of planogram
Execution of visual appearance inside and outside of store (i.e., signage)
Maintenance of overall standards (i.e. cleanliness, housekeeping)
Associates exhibit professional presentation (i.e., attire) in accordance with Company standards
Ensure high quality through customer follow-up, accurate measurements, correct pricing, POS entry, and realistic service delivery time quote as measured by:
Ready when promised
Remake and return percent as compared to Company average
Calls to customers to follow-up on purchases
Maximize Managed Vision Care relationships and sales opportunities.
Timely implementation of approved Marketing programs
Execution of signage and promotions according to Company standards.
Execution of operational procedures:
Safety (security system, safety information posted, fire extinguishers, door locks)
Maintenance as measured by proper housekeeping, carpet, store front windows, proper lighting, and store safety (safety information posted, fire extinguishers and door locks)
KNOWLEDGE & SKILLS:
Proven track record of sales growth through sales skills and accountability for sales results.
Ability to train (through practice and role-play), coach, and develop excellent patient focused, and sales and results-oriented associates.
Demonstrated ability to deliver an outstanding experience during direct interaction with patients.
Proven experience and results with a retail or customer service establishment.
Ability to present and implement decisive and creative solutions to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor relationships.
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and flexibility.
Willingness to take calculated risks
Attention to detail and follow-up.
Abilities to multi-task and delegate to maximize patient interaction.
Computer experience preferred.